Keep jewellery away from sharp objects, harsh chemicals (perfumes, hairspray, chlorine), sunlight and extreme temperature. All of this can affect the plating and appearance of stones.
Place jewellery on after using cosmetics, hairspray and perfumes. This helps avoid contact with substances and chemicals which can cause damage. Put the jewellery on last.
Remove all jewellery before taking a shower or doing household tasks such as cleaning. The abrasive particles in chemicals can cause a dullness in appearance.
It is recommended to carefully wipe jewellery with a soft jewellery cleaning cloth after each wear to remove oils and other chemicals.
Store jewellery in a dry place and in separate pouches, wraps or zip lock bags. This helps avoid contact with other jewellery and objects which can scratch and chip stones in the piece. It is recommended that jewellery is kept flat to avoid tangling, kinks and stretching of necklaces.
You can clean jewellery and remove tarnish with a jewellery cleaner. Please check instructions of the product first to see if it is compatible with your jewellery. To clean stones you can use a small amount of detergent and softly wipe away dirt, rinse with warm water and immediately blow dry after, ensure the jewellery is completely dry.
To polish your jewellery you can purchase a special jewellery polishing cloth to make your jewels looking as good as new.
UK (England, Scotland, Wales & Northern Ireland)
UK Standard delivery - £3.00 - delivers in approximately 3-5 working days
UK Free shipping (orders over £30) - delivers in approximately 3-5 working days
UK Next working day delivery - £6.00 - delivers the next working day (Mon-Fri 9am-6pm)
Channel Island delivery- £8.00 - delivers in approximately 3-15 working days
Europe delivery - £15.00 - delivers in approximately 3-15 working days
For next working day orders, orders need to be placed by 3pm the working day before you require delivery.
Uwanted Items If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt. All items purchased must be returned in their original packaging. We will then issue a full refund minus the original postage cost. Unfortunately we regret we are unable to offer exchanges.
For health and safety reasons no returns or refunds are accepted for any pierced products or pierced products that are part of a set, for example earrings.
Returns are your responsibility as we do not offer a pre-paid returns service. We therefore strongly recommend you send back items via Royal Mail Recorded Delivery or a similar tractable method - please see below steps for how to return items.
If the item you received is faulty please contact customer services via the Contact Us page, or by sending us email. Please quote your order number, your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return. No alterations are permitted to be made to the item. You have 30 days from receipt of the faulty item to return it to us.